Last updated: 9 January, 2022
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the App depends on the content and materials you use, and includes:
We collect and store all personal information related to your App profile, which you voluntarily give us either upon sign-up or through continued use of the App:
- First and last name
- Mobile No.
- Email address
- Demographic location
- Photos uploaded
- KYC documents uploaded (though optional)
Derivative Data and Uploaded Media
Information our servers automatically collect when you access the App, such as your native actions that are integral to the App, actions taken when creating entries, editing entries and uploading media to the App. As such, we may also request access to your device’s photo roll or camera in order for us to upload your media to the App. Any media uploaded in this fashion, will be collected and stored on our servers. If you wish to change our access or permissions, you may do so in your device’s settings.
We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the App, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access
We may request access or permission to certain features from your mobile device, including your mobile device’s reminders, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data
Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
We may request to send you push notifications regarding your account or the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:
- Generate a personal profile about you to make future visits to the App more personalized.
- Monitor and analyze usage and trends to improve your experience with the App.
- Notify you of updates to the App or Site.
- Request feedback and contact you about your use of the App.
- To improve our website and product (we continually strive to improve our ‘TheCitizen’ app and the website based on your feedback).
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
We will not sell, distribute, or lease your personal information to unrelated third parties unless we have your permission or are required by law to do so. We may need to send your personal information to our third-party vendors, who are under contractual obligations to keep this information confidential. We may also use your personal information to send you promotional information about third parties which we think you may find interesting. Finally, if we ever sell any of the CTrends apps (e.g., ‘TheCitizen’, 'iSurveyGeo','iPatrolGeo', etc.), or participate in a merger or consolidation, and our User data is one of the assets involved in the sale, your personal information will be part of this sale or transfer.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Citizen App, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
You should exercise caution and look at the privacy statement applicable to the website in question.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
If you have registered on this App or Site, you should be responsible to protect your user ID and password to prevent others from being able to access the app in your name. You should also be on guard for “phishing” scams and similar types of identity theft schemes. We do not and will not request your credit card information, your account ID, login password, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication at any time.
CHILDREN UNDER THE AGE OF 13
Our service is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to, or on, the App. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website, or on or through any of its features/functionality, make any purchases through the App, use any of the interactive or public comment features that may be available on this App, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or username you may use.
If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at email@example.com.
CONTROLS FOR DO-NOT-TRACK FEATURES
OPTIONS REGARDING YOUR INFORMATION
You can review and change your personal information by logging into your profile through the website or App and visiting your account profile page or settings page.